Privacy Policy

Last updated: October 1, 2026.

Focalpoint Vision Studio ("we", "our") respects your privacy. This policy explains what personal information we collect when you visit our website, book an appointment or contact us, and how we use, share and protect it.

Information we collect

We collect only what we need to care for you and run the studio: your name, phone number and email address when you request an appointment or send us a message; the details of your visit such as preferred date, time and service; and basic technical information your browser shares automatically, like device type and pages viewed, which helps us keep the site working well.

How we use your information

We use your information to confirm and remind you about appointments, respond to your enquiries, manage your care records, and — only with your permission — send occasional eye-care reminders. We never sell your personal information and never use it for unrelated advertising.

Cookies

Our site uses a small number of cookies: strictly necessary ones that remember things like your cookie choice, and basic analytics cookies that show us which pages are popular so we can improve them. You can block cookies in your browser settings; the site will still work, though some conveniences may be limited.

Sharing

We share information only when care requires it: with the surgeons and laboratories involved in your treatment, with payment providers when you pay us, and when the law requires disclosure. Every partner is bound to handle your data confidentially and use it only for the task at hand.

Data retention

Appointment and enquiry records are kept for as long as needed to provide care and meet legal record-keeping duties — typically up to seven years for clinical records — then securely deleted or anonymised. Marketing permissions are kept only until you withdraw them.

Your rights

You may ask us at any time for a copy of the personal information we hold about you, to correct anything inaccurate, to delete information we no longer need, or to stop marketing messages. We will respond within 30 days. To exercise any of these rights, just contact us using the details below.

Contact us